According to Zscaler’s 2024 AI Security Report, LivePerson (Nasdaq: LPSN) has solidified its position as a key player in the realm of enterprise AI transactions. The report, which scrutinized over 18 billion transactions, sheds light on the evolving landscape of artificial intelligence and machine learning tools in the enterprise sector. Notably, the analysis unveils a staggering surge in enterprise AI/ML transactions on Zscaler’s Zero Trust Exchange™, soaring from 521 million monthly transactions in April 2023 to a remarkable 3.1 billion monthly transactions by January 2024, marking an astounding 600% increase.
Amidst this exponential growth, the report underscores the dominance of a select few market-leading AI tools driving the majority of transactions. LivePerson emerges as one of the top five most widely used AI applications by transaction volume, alongside industry peers such as ChatGPT, Drift, OpenAI (distinct from the company’s ChatGPT app), and Writer. This recognition solidifies LivePerson’s pivotal role in facilitating seamless digital customer conversations and underscores its prominence in the AI-driven enterprise landscape.
Alex Kroman, EVP of Product and Technology at LivePerson, emphasized the company’s commitment to providing secure, connected, and customer-centric experiences amidst the burgeoning demand for AI-driven solutions. LivePerson’s recognition in Zscaler’s analysis echoes its standing as a trusted partner for brands navigating the digital-first landscape.
Furthermore, LivePerson’s impactful contributions and innovative endeavors have garnered widespread acclaim and recognition over the past year. The company’s commitment to excellence has been underscored by prestigious accolades such as being named to Fast Company’s list of Most Innovative Companies in the World in the Applied AI category, receiving the “Best E-Commerce Technology” award from Digiday, and being recognized for “Best Use of AI” at The CX Awards. Additionally, LivePerson has been honored with the titles of “Technology Partner of the Year” and “Best Contact Center Solution” at the Stevie Awards, further solidifying its reputation as an industry leader.
LivePerson’s impact extends beyond individual accolades, with consistent recognition from industry analysts such as Forrester, Gartner, Aragon, and more. These endorsements underscore the company’s sustained commitment to innovation, customer satisfaction, and industry leadership.
The findings of Zscaler’s 2024 AI Security Report affirm the position of LivePerson as a frontrunner in the realm of enterprise AI transactions, reflecting the company’s commitment to innovation and customer-centric solutions. With a remarkable surge in AI/ML transactions and enduring recognition from industry experts, LivePerson continues to shape the future of digital customer conversations and redefine the standards of excellence in the AI-driven enterprise landscape.
