Uber Technologies Inc. is gearing up to introduce an artificial intelligence (AI) chatbot within its Uber Eats app, aiming to streamline food delivery services and enhance convenience for customers. Details about this upcoming feature were unearthed by a vigilant developer who discovered concealed code within the app, offering a sneak peek into a project that is yet to receive official acknowledgment.
The AI chatbot is poised to play a pivotal role in assisting patrons to swiftly identify food options that align with their budgetary constraints and culinary preferences. Upon activating the chatbot, Uber Eats users will be greeted by a message signaling its purpose, “AI assistant was designed to help you find relevant restaurant dishes and more.” Uber’s CEO, Dara Khosrowshahi, shed light on the company’s ongoing use of AI for optimizing driver and courier assignments, a triumph that has fueled the impetus behind this novel initiative.
This strategic move by Uber Eats is positioned as a strategic maneuver in the ongoing competition against formidable rivals like DoorDash Inc. and Instacart, both vying to seamlessly incorporate AI advancements within their platforms. DoorDash has been diligently developing its DashAI system, while Instacart has aligned itself with OpenAI’s ChatGPT to construct an AI-powered chatbot. Nonetheless, the precise timetable for the public debut of these AI technologies remains undisclosed, shrouded in secrecy.
As the tech landscape evolves, Uber’s pioneering move to integrate an AI chatbot into the Uber Eats app signifies a significant stride towards enhancing the efficiency and convenience of food delivery. Amidst fierce competition with industry rivals, Uber’s commitment to leveraging AI reflects a broader trend where innovation is harnessed to provide users with swifter, more tailored experiences. As these AI-powered initiatives continue to unfold, customers can anticipate an era of heightened convenience, speed, and precision in their food delivery encounters.
Source: Bloomberg
